FAQ
You are welcome to contact us at any time.
E-Mail
info@trimmcopenhagen.dk
Phone
Telephone hours: Working days 09:00-16:00
Can I leave TRIMM Copenhagen products outside?
The following products are made of SUNBRELLA PLUS and designed for outdoor use: Satellite 48, 68 and 78, Full Moon, Tiny Moon, Half Moon, Rocket, Lounge Satellite, Felix Lounger; Hammock and cushions for outdoor use. The products naturally retain their appearance for longer if they are not left outside all the time. However, they have been designed to withstand wind and weather.
Warning:
OPEN FLAMES: Keep your TRIMM Copenhagen product away from open flames such as fire, candles and lighters.
SHARP OBJECTS: Avoid pressing your TRIMM Copenhagen product against pointed or sharp objects. Be careful with corners and door handles.
WATER: TRIMM Copenhagen products are not intended for use in pools.
The filling of my TRIMM Copenhagen products is getting smaller. Is that normal?
It is normal for the filling to become compressed over time, which is why the products should be refilled. You can reorder filling material here.
Does my TRIMM Copenhagen product have a bag inside?
Only our pillows have a bag inside/insert.
How do I refill my TRIMM Copenhagen product?
- Turn the TRIMM Copenhagen product upside down, open the Velcro, and pull out the small fabric tube.
- The fabric tube has a zipper at the end. Open it.
- If you're refilling the product with a bag, insert the opening of the bag into the fabric tube opening.
- You can close the zipper to better seal the two openings and prevent leakage.
- Refilling is easier with two people. One person can hold the fabric tube opening on the product, while the other refills it.
- Done! Enjoy your new TRIMM Copenhagen product again.
How do I wash and clean my TRIMM Copenhagen product?
Most dirt can be removed with water, cleaning agent and a brush. You can find detailed instructions here.
My TRIMM Copenhagen product has a hole/tear. What can I do?
You can order a repair kit via info@trimm.dk.